How Retro33 Protects Your Privacy

At Retro33 Casino, your privacy isn’t just a promise—it’s a priority. We understand how important it is to keep your personal data safe, and we’re committed to processing it securely and transparently. This page outlines how we collect, use, store, and protect your information when you interact with our platform.

Legal Basis for Data Handling at Retro33

Retro33 operates in full compliance with international gambling and data protection regulations. The processing of your personal data is required to:

Provide access to our games and services.
Fulfill legal obligations (such as AML checks).
Protect against fraud and unauthorized activity.

By using Retro33, you agree to the terms outlined in this policy. Updates to our privacy policy may occur, and continued use of the site will be interpreted as acceptance of those changes. We recommend reviewing this page regularly.

What Information Retro33 Collects

To offer a seamless experience, we may collect the following categories of personal data:

Account Data: Name, email address, phone number, username, and password collected during registration.
Verification Documents: ID scans, utility bills, and other documents submitted for KYC (Know Your Customer) checks.
Transactional Information: Deposits, withdrawals, bonuses used, and game activity.
Communication Logs: Emails, live chat transcripts, and interactions with customer service.
Technical Data: Device details, IP addresses, browser types, and location data collected through cookies and analytics tools.

How Your Information Is Used

We process your data strictly for legitimate and necessary purposes, such as:

Account Management – To maintain and manage your player account.
Transaction Processing – To deposit or withdraw funds securely.
Compliance & Security – To meet legal standards and prevent misuse.
Customer Support – To assist with queries or technical issues.
Promotional Messaging – With your explicit consent, to send offers and updates.
Platform Optimization – To analyze site usage and improve service quality.

When you opt-in, Retro33 may send marketing communications through email, SMS, or in-app notifications. You can:

Change your preferences under your account settings.
Unsubscribe from emails via the provided link.
Contact customer support to opt out manually.

We never send marketing materials without your clear consent.

Who Retro33 Shares Your Data With

We will never sell or rent your data to third parties. However, we may share it securely under strict contractual terms with:

Our Corporate Group – To coordinate support and services.
Trusted Service Providers – Including payment processors, identity verification tools, and analytics platforms.
Regulatory Authorities – When required by law or licensing terms.

All third-party access is restricted to legitimate use and governed by confidentiality obligations.

Data Retention and Security Practices

Retro33 stores your data for as long as necessary to meet regulatory and operational needs. This typically includes:

Retention Period: At least five years post-account closure, per anti-money laundering (AML) regulations.
Security Measures: Encryption, firewall protection, secure server environments, and strict access controls.

We continually review and upgrade our cybersecurity defenses to guard against breaches.

Use of Cookies and Tracking Tools

Our site uses cookies to:

Remember your preferences.
Track performance and technical metrics.
Serve relevant promotional content.

You can manage cookie permissions via your browser. Note: Disabling cookies may affect certain site functions.

As a player, you are entitled to:

Access your personal data.
Request corrections or updates.
Delete your data (where legally permissible).
Object to marketing communications.
Withdraw consent at any time.

To exercise these rights or raise concerns, contact our Data Protection Officer (DPO) through the support page. You also have the right to file a complaint with a supervisory authority in your jurisdiction.

Questions? Contact Retro33 Support

We’re here to help. If you have questions about your data or this privacy policy, reach out via:

Live Chat: Available 24/7 on the website.
Email: [email protected]
Help Center: Visit our FAQ section.

Retro33 is committed to maintaining a secure and transparent gaming environment. Your trust is the cornerstone of everything we do.